When ACEAS was first launched, the new system capabilities and improved user interface provided an enhanced user experience in the following ways:
a. Faster processing time. EAs and RESs received the outcome of their renewal applications in two to three weeks, compared to four to six weeks previously, for applications that met all the eligibility requirements.
b. Immediate reflection of records on the CEA Public Register. Upon approval, the validity periods of the renewed EA licences and RES registrations will be reflected immediately on the records of the EAs and RESs respectively in the CEA Public Register.
c. Easy check on renewal requirements. One-stop dashboard for RES to view the status of their CPF MediSave contribution and CPD fulfilment.
d. Timely notifications on application statuses. ACEAS will send email notifications at the following key stages of the application process:
i. When an RES has submitted the application to the EA.
ii. When an EA has submitted the application to CEA.
iii. If CEA has returned the application to an EA for amendment or clarification.
iv. When CEA has approved the application.