CEA is working with the real estate agency industry to strengthen the industry’s professionalism and upskill the workforce. Together with providing higher transparency in the experience of property agents, we hope to inspire greater consumer trust and confidence in the industry.
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Publish property agents’ transaction records
Since September 2021, CEA has been publishing property agents' Housing & Development Board (HDB) resale flat and rental transaction records as well as private residential sale/purchase and rental transaction records on the CEA Public Register.
Property agents and agencies can market their track record and experience by showing verified records of completed transactions to prospective clients. This increases transparency to consumers and facilitates their decision-making process to choose their property agents.
Develop a framework for consumer ratings of property agents
CEA launched a Guide on Best Practices for Consumer Ratings of Property Agents in October 2020. Developed by a multi-stakeholder workgroup comprising representatives from property agencies, industry and consumer associations, the property portals and academia, the Guide seeks to introduce consistent standards for the rating of property agents and to build trust among users of such ratings platforms.
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Review Continuing Professional Development (CPD) framework
Developed in consultation with the industry, CEA implemented the current Continuing Professional Development (CPD) framework for property agents under the Real Estate Industry Transformation Map on 1 October 2019.
The current CPD framework aims to facilitate agents to keep abreast of the latest changes in policies and procedures relating to property transactions, and to be equipped with the necessary knowledge and skillsets to thrive in digital environments.
As part of the requirements for the annual renewal of their registrations, all property agents must fulfil a total of six credits under the new CPD framework: four credits under Professional Competencies and two credits under Generic Competencies.
Courses related to Professional Competencies offer property agents opportunities to develop and deepen their knowledge in estate agency work. These are grouped into three categories: laws and regulations, property markets, and other related estate knowledge.
Courses related to Generic Competencies will contribute towards property agents’ overall personal development and sharpen their “soft skills”. These are aligned to SkillsFuture Singapore’s list of Critical Core Skills and are grouped into 16 Critical Core Skills, including those on digital fluency, communication and developing people.
Visit the CPD microsite for more details.
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Prepare workforce for digital environment
CEA is working with various trade associations and organisations to provide training programmes to upskill Key Executive Officers (KEOs) and property agents.
Together with NTUC LearningHub, CEA introduced a SkillsFuture for Digital Workplace programme contextualised for professionals in the real estate industry. The aim is to help real estate professionals gain new skills to remain relevant in the industry.
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View other Real Estate Industry Transformation Map initiatives to streamline and digitalise property transaction processes.