Codes of conduct

Code of Ethics & Professional Client Care 

The Code of Ethics and Professional Client Care (CEPCC) is prescribed under the Estate Agents (Estate Agency Work) Regulations 2010.

The CEPCC sets the standard of performance required of estate agents and real estate salespersons when carrying out their business and work with clients and members of the public. A failure to observe the CEPCC may lead to disciplinary actions by CEA or a Disciplinary Committee.

The CEPCC covers:

1. Knowledge and compliance with relevant laws, practice circulars and guidelines

2. Due diligence and compliance with law and statutory requirements

3. General duty to clients and public

4. Prohibition against bringing discredit or disrepute to real estate agency industry

5. Duty to clients in relation to signing of documents

6. Obligations in respect of agreements

7. Obligations in conveying offers and counter offers

8. Interpretation or translation if necessary

9. Duties in respect of advertisements

10. Duty to avoid conflict of interests

11. Recommending professional advice where appropriate

12. Safeguarding confidential information

Code of Practice for Estate Agents

The Code of Practice for Estate Agents (COPEA) is also prescribed under the Estate Agents (Estate Agency Work) Regulations 2010 and applies to all licensed EAs.

The COPEA covers:

1. Management and supervision

2. Estate Agent Card

3. Claims and complaints

4. Retention of documents and records

The CEPCC and COPEA may be found in the Estate Agents (Estate Agency Work) Regulations 2010. For more information, you can visit our Legislation webpage.