Practice guidelines and circulars

Estate agents and real estate salespersons must adhere to the relevant practice guidelines and circulars when carrying out estate agency work.

Last updated 15 August 2025

Professional Service Manual

The Professional Service Manual (PSM) guides estate agents (EAs) and real estate salespersons (RESs) on the conduct of estate agency work in property transactions involving residential, commercial and industrial properties.

The PSM aims to:

Set clear standards and guidelines to ensure EAs and RESs render their services competently, professionally, and ethically, thus promoting open, fair, and honest dealings in relation to property transactions.
Highlight the responsibilities and duties that EAs and RESs must pay attention to when carrying out their business and work.

For more details, please refer to the Practice Guidelines - Professional Service Manual (PDF,755KB) (opens in new tab)

Practice Guidelines

These Practice Guidelines also apply to EAs and RESs in conducting their business and work. EAs and RESs must be fully conversant with these Practice Guidelines and comply with them.

Date	Practice Guideline
20 March 2023	Practice Guidelines on the Marketing of Foreign Properties (PGMFP) (PDF, 192 KB) (opens in new tab)
20 March 2023	Practice Guidelines on Conduct of Estate Agents and Real Estate Salespersons towards one another (PGC) (PDF, 199KB) (opens in new tab)
20 March 2023	Practice Guidelines on Due Diligence Checks under the Women's Charter 1961 and Immigration Act 1959 (PGD) (PDF, 175KB) (opens in new tab) Frequently Asked Questions (FAQs) on the Practice Guidelines (PDF, 160KB) (opens in new tab)
24 February 2021	PG 1-2021: Practice Guidelines on Options to Purchase and Sale and Purchase Agreements (PDF, 294KB) (opens in new tab)
29 June 2011	PG 02-11: Practice Guidelines on Ethical Advertising (PDF, 458KB) (opens in new tab)
29 June 2011	PG 01-11: Practice Guidelines on Use of Prescribed Estate Agency Agreement Forms (PDF, 133KB) (opens in new tab)

Practice Circulars

These Practice Circulars also apply to EAs and RESs in conducting their business and work.

Date	Practice Circular
19 October 2018	PC 07-18: Management of Type A Advertisement Infringements By Estate Agents (PDF, 146KB) (opens in new tab)
12 July 2018	PC 04-18: Practice Circular on the Offering of Benefits by Estate Agents and Salespersons via Third Party Entities (PDF, 296KB) (opens in new tab)
10 October 2017	PC 02-17: Practice Circular for Estate Agents on Guidelines for Developing Standard Operating Procedures (PDF, 510KB) (opens in new tab)
05 May 2017	PC 01-17: Ensure adequate coverage of professional indemnity insurance (PDF, 206KB) (opens in new tab)
15 February 2016	PC 03-16: Foreign workers renting HDB flats must be registered as subtenants before their addresses can be updated in the online foreign worker address service (PDF, 119KB) (opens in new tab)
20 January 2016	PC 02-16: Bankrupt's Application to Purchase HDB Flat - Introduction of Price Criterion in addition to Flat Type (PDF, 285KB) (opens in new tab)
15 January 2016	PC 01-16: Practice Circular on Collective Sale Of Property (PDF, 350KB) (opens in new tab)
19 November 2015	PC 06-15: Amendments to the Estate Agents Regulations (PDF, 130KB) (opens in new tab)
05 October 2015	PC 05-15: Unauthorised Use of Residential Properties for Housing of Foreign Workers (PDF, 78KB) (opens in new tab)
20 July 2015	PC 03-15: Update on HDB Industrial Properties Policies (PDF, 159KB) (opens in new tab)
19 May 2015	PC 02-15: Duties of Estate Agents and Salespersons to Convey Accurate Information to Prospective Purchasers on Transaction Price of Private Property and on Benefits Offered by Developer (PDF,75KB) (opens in new tab)
12 August 2014	PC 08-14: Revised Lasting Power of Attorney Forms Effective 1st September 2014 (PDF, 14KB) (opens in new tab)
17 June 2014	PC 07-14: Feedback on Provision of Erroneous Information on Additional Buyer's Stamp Duty (ABSD) by Salespersons (PDF, 10KB) (opens in new tab)
23 April 2014	PC 06-14: Basic Guidelines Facilitating Lasting Powers of Attorney by Third Parties (PDF, 135KB) (opens in new tab)
31 March 2014	PC 05-14: Revisions in the Provision of Core Continuing Professional Development (CPD) Activities (PDF, 23KB) (opens in new tab)
12 March 2014	PC 04-14: Changes to HDB Resale Processes (PDF, 315KB) (opens in new tab)
05 March 2014	PC 02-14: Provision of Floor Area Information to Consumers When Marketing Properties in New Developments (PDF, 27KB) (opens in new tab)
20 January 2014	PC 01-14: Usage of The Term "Small Office Home Office" (SOHO)(PDF, 55.4KB) (opens in new tab)
11 December 2013	PC 09-13: Refining The Executive Condominium (EC) Housing Scheme (PDF, 76.8KB) (opens in new tab)
16 October 2013	PC 06-13: HDB Subletting Policies and Regulations and Duties of Estate Agents and Salespersons in Subletting Transactions (PDF, 392KB) (opens in new tab)
24 June 2013	PC 04-13: Marketing of Development Project Where Approval for Sale Has Not Been Granted By The Relevant Authorities Yet (PDF, 44.9KB) (opens in new tab)
17 May 2013	PC 03-13: Management of Advertisement Infringements by Estate Agents With More Than 100 Salespersons (PDF, 77.4KB) (opens in new tab)
26 April 2013	PC 02-13: Professional Practices (PDF, 158KB) (opens in new tab)
24 August 2012	PC 04-12: Offering free gifts (PDF, 42.8KB) (opens in new tab)
20 June 2012	PC 03-12: Misleading Marketing of Industrial Properties (PDF, 107KB) (opens in new tab)