COVID-19: Measures and guidance to the real estate agency industry

This page consolidates updates, resources, and frequently-asked questions and answers on real estate agency work during COVID-19.

Please bookmark this page for the latest updates.

Closure of CEA office 

In line with the latest safe distancing measures due to COVID-19, the Council for Estate Agencies (CEA) office will be closed from 7 April 2020 to 1 June 2020 during the circuit breaker. The office will remain closed from 2 June 2020 until further notice, during Phase One after the circuit breaker period.

Our e-Services will continue to be accessible throughout this period. For those with prior appointments with us, we will be contacting you on the changes. We seek your understanding on the inconvenience caused during this period.

 

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Guidance on estate agency work

2 June 2020 until further notice  

CEA has issued CEA Notice 24-20 (PDF, 229KB) on 26 May 2020 to provide guidance to Estate Agents (EA) and Real Estate Salespersons (RES) on the conduct of real estate agency work from 2 June 2020 until further notice, during Phase One after the circuit breaker period.    

 

Download (PDF,229KB) CEA Notice 24-20 Advisory on Phase One resumption of property transaction activities by Estate Agents and Real Estate Salespersons after the circuit breaker period, and Guide for EAs and RESs on resumption of activities during Phase One

 

7 April 2020 to 1 June 2020

 

CEA has issued CEA Notice 23-20 (PDF,119KB) on 9 May 2020 to advise EAs and RESs on the conduct of estate agency work during the suspension of non-essential activities for the period from 7 April 2020 to 1 June 2020 (inclusive) to minimise the further spread of COVID-19.  

 

Download CEA Notice 23-20 (PDF,119KB)

 

Download Annex: FAQs for EAs and RESs on Suspension of Activities (PDF,164KB)

 

Download the infographic on what all EAs and RESs should note (PDF,140KB)

 

(Please note that Notice 18-20 - Advisory on real estate agency work during suspension of non-essential activities to minimise further spread of COVID-19 issued on 28 April 2020 has been superseded by Notice 23-20.)

 

We seek your cooperation to ensure your own safety and that of all Singapore residents during this challenging period.

 

 CEA advisories

Date Advisory Status 
27 May 2020 CPD Notice 03-20: Conduct of CPD courses under Phase One of the post-circuit breaker period (PDF,137KB) With effect from 2 June 2020
27 May 2020 Notice 25-20: Conduct of Real Estate Salesperson (RES) and Real Estate Agency (REA) courses under Phase One of the post-circuit breaker period (PDF,136KB) With effect from 2 June 2020
26 May 2020 Notice 24-20: Advisory on Phase One resumption of property transaction activities by Estate Agents and Real Estate Salespersons after the circuit breaker period (PDF,229KB)  With effect from 2 June 2020
9 May 2020 Notice 23-20: Advisory on real estate agency work during suspension of non-essential activities to minimise further spread of COVID-19 (PDF,119KB) Active
4 May 2020 Notice 21-20: List of assistance schemes during COVID-19 pandemic (PDF,659KB) Active
28 April 2020

[Superseded] Notice 18-20: Advisory on real estate agency work during suspension of non-essential activities to minimise further spread of COVID-19 (PDF,175KB)

Superseded by Notice 23-20
9 April 2020 [Superseded] Notice 16-20: Advisory on real estate agency work during suspension of non-essential activities to minimise further spread of COVID-19 (PDF,163KB) Superseded by Notice 18-20
9 April 2020 Notice 15-20: Providing urgent assistance to affected sellers and tenants during COVID-19 circuit breaker period (PDF,76KB) Active
8 April 2020

Notice 14-20: Measures and grant support to help firms address urgent COVID-19 challenges (PDF,170KB)

Active
5 April 2020 [Superseded] Notice 13-20: Advisory on real estate agency work during suspension of non-essential activities to minimise further spread of COVID-19 (PDF,151KB)  Superseded by Notice 16-20
5 April 2020 Notice 12-20: Conduct of RES and REA courses through online learning from 7 Apr 2020 to 1 June 2020 due to COVID-19 situation (PDF,54KB) Active
5 April 2020 CPD Notice 02-20: Conduct of CPD courses through online learning from 7 Apr 2020 to 1 June 2020 due to COVID-19 situation (PDF,74KB) Active
25 March 2020

Notice 09-20: Continuing Professional Development (CPD) training through online learning during COVID-19 situation (PDF,68KB)

Active
25 March 2020

Notice 08-20: Conduct of RES and REA courses through online learning during COVID-19 situation (PDF,126KB)

Active
25 March 2020

CPD Notice 01-20: Continuing Professional Development (CPD) training through online learning during COVID-19 situation (PDF,110KB)

Active

 

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Continuing Professional Development courses

Continuing Professional Development (CPD) training remains a priority.

All CPD course providers are required to adjust the delivery of CPD courses to adhere to the elevated set of safe distancing measures for the period from 7 April 2020 to 1 June 2020 (inclusive).

To minimise risk of community transmission and to protect your health and that of your course participants, CPD course providers should continue to avoid activities involving direct, face-to-face interactions in Phase One after the circuit breaker period. All CPD course providers are thus required to continue to conduct CPD courses through online learning and virtual classrooms.

Key Executive Officers (KEOs) and RESs can continue with your learning through online CPD Professional Competency courses and CPD courses that are conducted via virtual classrooms by CPD course providers.

Visit the CPD microsite for more information

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Real Estate Salespersons Examinations

CEA has cancelled the June 2020 Real Estate Salesperson (RES) Examination for the safety of all candidates and the community.

 For more information about the RES Examination

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Real Estate Salesperson and Real Estate Agency Courses

All Approved Course Providers (ACP) are required to make adjustments to the delivery of Real Estate Salesperson (RES) and Real Estate Agency (REA courses) to adhere to the latest safe distancing measures for the period from 7 Apr 2020 to 1 June 2020 (inclusive).

To minimise risk of community transmission and to protect your health and that of your course participants, ACPs should continue to avoid activities involving direct, face-to-face interactions in Phase One after the circuit breaker period. All ACPs are thus required to continue to conduct RES and REA courses via online learning or virtual classrooms.

More information about the RES Course

More information about the REA Course

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Estate Agent licence and Real Estate Salesperson registration matters

CEA continues to process Estate Agent (EA) licence and Real Estate Salesperson (RES) registration applications.

The payment for 2020 EA licence and RES registration fees are to be done through GIRO, or by a cheque mailed to the following address:

Attention to: CEA Licencing
480 Lorong 6 Toa Payoh
#13-01 HDB Hub East Wing
Singapore 310480

For newly approved EAs, payment for your EA licence fee is strictly by cheque only, to be mailed to the address mentioned above.

More information about EA licence

More information about RES registration

 

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Dispute resolution

Most of our dispute resolution centres have suspended or limited their operations during this time. Please contact the dispute resolution centres directly for any enquiries.

More information about the dispute resolution centres

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Information for consumers

CEA has issued guidance to property agencies and agents on how they should conduct property transaction activities in Phase One (Safe Re-opening) of the post-circuit breaker period. These measures will be in place from 2 June 2020 onwards until further notice.

Download the answers to frequently-asked questions (PDF, 223KB) from consumers on how property transactions can be managed in Phase One after the circuit breaker from 2 June 2020 onwards until further notice.

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