COVID-19: Measures and guidance to the real estate agency industry

This page consolidates updates, resources, and frequently-asked questions and answers on real estate agency work during COVID-19.

Please bookmark this page for the latest updates.

Closure of CEA office 

In line with the latest safe distancing measures due to COVID-19, the Council for Estate Agencies (CEA) office will remain closed from 19 June 2020 until further notice, during Phase Two after the circuit breaker period.

Our e-Services will continue to be accessible throughout this period. For those with prior appointments with us, we will be contacting you on the changes. We seek your understanding on the inconvenience caused during this period.

 

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Guidance on estate agency work

From 19 June 2020 until further notice  

CEA has issued CEA Notice 26-20 (PDF, 185KB) on 16 June 2020 to provide guidance to estate agents (EAs) and real estate salespersons (RESs) on the conduct of real estate agency work from 19 June 2020 until further notice, during Phase Two after the circuit breaker period.    

Since then, CEA has received feedback from the industry on the implementation of contact tracing requirements and have addressed these in follow-up notices as listed in the table below.

We have further updated Paragraph 7(b) and Appendix II of Annex to Notice 26-20 on 2 July 2020. Please refer to Notice 30-20 (PDF,128KB) for details.

Download (PDF,185KB) the updated CEA Notice 26-20 Advisory on Phase Two resumption of property transaction activities by EAs and RESs after the circuit breaker period, and Guide for EAs and RESs on resumption of activities during Phase Two. 

We seek your continued cooperation to ensure your own safety and that of all Singapore residents during this challenging period.

 

 CEA advisories

Date Advisory Status 
18 September 2020 Notice 40-20: Tips and Resources for Budgeting and Managing Debt during the COVID-19 Pandemic (PDF,1.4MB) Active
2 July 2020  Notice 30-20: Supplementary information on record keeping to facilitate COVID-19 contact tracing (PDF,128KB) Active
19 June 2020 CPD Notice 04-20: Conduct of Continuing Professional Development (CPD) courses in Phase Two of the post-circuit breaker period (PDF,160KB) Active
19 June 2020 Notice 29-20: Conduct of Real Estate Salesperson (RES) and Real Estate Agency (REA) courses under Phase Two of the post-circuit breaker period (PDF,160KB) Active
19 June 2020 Notice 28-20: Supplementary information on contact tracing for property transactions (PDF,122KB) Active
17 June 2020 Notice 27-20: Contact tracing requirements under Notice 26-20 advisory on Phase Two resumption of property transaction activities by Estate Agents and Real Estate Salespersons after the circuit breaker period (PDF,101KB) Active
16 June 2020

Notice 26-20: ​Advisory on Phase Two resumption of property transaction activities by Estate Agents and Real Estate Salespersons after the circuit breaker period (PDF,185KB)

 

*Updated Paragraph 7(b) and Appendix II of Annex on 2 July 2020

Active
27 May 2020 [Superseded] CPD Notice 03-20: Conduct of CPD courses under Phase One of the post-circuit breaker period (PDF,151KB) Superseded by CPD N04-20
27 May 2020 [Superseded] Notice 25-20: Conduct of Real Estate Salesperson (RES) and Real Estate Agency (REA) courses under Phase One of the post-circuit breaker period (PDF,149KB) Superseded by N29-20
26 May 2020 [Superseded] Notice 24-20: Advisory on Phase One resumption of property transaction activities by Estate Agents and Real Estate Salespersons after the circuit breaker period (PDF,317KB)  Superseded by N26-20
9 May 2020 [Superseded] Notice 23-20: Advisory on real estate agency work during suspension of non-essential activities to minimise further spread of COVID-19 (PDF,291KB) Superseded by Notice 24-20
4 May 2020 Notice 21-20: List of assistance schemes during COVID-19 pandemic (PDF,659KB) Active
28 April 2020

[Superseded] Notice 18-20: Advisory on real estate agency work during suspension of non-essential activities to minimise further spread of COVID-19 (PDF,175KB)

Superseded by Notice 23-20
9 April 2020 [Superseded] Notice 16-20: Advisory on real estate agency work during suspension of non-essential activities to minimise further spread of COVID-19 (PDF,163KB) Superseded by Notice 18-20
9 April 2020 Notice 15-20: Providing urgent assistance to affected sellers and tenants during COVID-19 circuit breaker period (PDF,76KB) Active
8 April 2020

Notice 14-20: Measures and grant support to help firms address urgent COVID-19 challenges (PDF,170KB)

Active
5 April 2020 [Superseded] Notice 13-20: Advisory on real estate agency work during suspension of non-essential activities to minimise further spread of COVID-19 (PDF,151KB)  Superseded by Notice 16-20
5 April 2020 [Superseded] Notice 12-20: Conduct of RES and REA courses through online learning from 7 Apr 2020 to 1 June 2020 due to COVID-19 situation (PDF,66KB) Superseded by Notice 25-20
5 April 2020 [Superseded] CPD Notice 02-20: Conduct of CPD courses through online learning from 7 Apr 2020 to 1 June 2020 due to COVID-19 situation (PDF,89KB) Superseded by CPD Notice 03-20
25 March 2020

Notice 09-20: Continuing Professional Development (CPD) training through online learning during COVID-19 situation (PDF,68KB)

Active
25 March 2020

Notice 08-20: Conduct of RES and REA courses through online learning during COVID-19 situation (PDF,126KB)

Active
25 March 2020

CPD Notice 01-20: Continuing Professional Development (CPD) training through online learning during COVID-19 situation (PDF,110KB)

Active

 

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Continuing Professional Development courses

Continuing Professional Development (CPD) training remains a priority.

In-person CPD classes can resume from 19 June 2020 in Phase Two of the post circuit breaker period, with safe management measures in place. Notwithstanding this, online learning should remain the default delivery mode for CPD courses wherever feasible.

Visit the CPD microsite for more information

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Real Estate Salespersons Examinations

CEA has resumed the RES examination in September 2020, following the cancellation of the RES examinations in February and June 2020 due to the COVID-19 pandemic.

There will be two more RES examinations in 2020, one in October and one in November.

Candidates who had registered for the February 2020 RES examinations have been given priority to register for the September 2020 RES examination, and will be given priority to register for the October and November RES examinations. 

 For more information about the RES Examination

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Real Estate Salesperson and Real Estate Agency Courses

In-person RES and REA classes can resume from 19 June 2020 in Phase Two of the post circuit breaker period, with safe management measures in place. Notwithstanding this, online learning should remain the default delivery mode for RES and REA courses wherever feasible.

More information about the RES Course

More information about the REA Course

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Estate Agent licence and Real Estate Salesperson registration matters

CEA continues to process Estate Agent (EA) licence and Real Estate Salesperson (RES) registration applications.

The payment for 2020 EA licence and RES registration fees are to be done through GIRO, or by a cheque mailed to the following address:

Attention to: CEA Licencing
480 Lorong 6 Toa Payoh
#13-01 HDB Hub East Wing
Singapore 310480

For newly approved EAs, payment for your EA licence fee is strictly by cheque only, to be mailed to the address mentioned above.

More information about EA licence

More information about RES registration

 

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Dispute resolution

Most of our dispute resolution centres have suspended or limited their operations during this time. Please contact the dispute resolution centres directly for any enquiries.

More information about the dispute resolution centres

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Information for consumers

CEA has issued guidance to property agencies and agents on how they should conduct property transaction activities in Phase One (Safe Re-opening) of the post-circuit breaker period. These measures will be in place from 2 June 2020 onwards until further notice.

Download the answers to frequently-asked questions (PDF, 218KB) from consumers on how property transactions can be managed in Phase Two after the circuit breaker from 19 June 2020 until further notice.

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