MAR / APR 2016
Business process review well on track
As part of ongoing efforts to streamline our business processes and enhance our customers' experiences, the Council for Estate Agencies (CEA) invited our industry stakeholders to a second workshop on 3 February 2016. At this session, we invited our partners to share their vision of the ideal service engagement and experience with CEA and to give ideas on how this "future state" could be designed.
Industry input key in CEA's business process review
Exclusive arrangements can potentially enable property agents to provide more personalised service to clients
"Commitment to Service" offered to encourage adoption of exclusive agency agreements
A CEA-industry workgroup has recommended for property agents to commit to their clients a list of services when engaged on an exclusive agreement basis. The workgroup proposes to do this through a "Commitment to Service", a written document that will be included as part of the exclusive agency agreement signed between the client and the property agency.
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