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REITM Focus: Refresh your knowledge on-the-go through online CPD courses

OrangeTee and Tie’s online e-learning courses are designed to explain concepts through visuals, animation and videos. (Image: OrangeTee & Tie)

Property agents can sign up for two new online CPD courses if they are looking to brush up their knowledge on regulations combating money laundering and terrorism financing, as well as Personal Data Protection Act (PDPA) legislation and guidelines in real estate transactions.

These e-learning courses are developed by OrangeTee & Tie Pte Ltd and offer two credits each under Professional Competencies in the new Continuing Professional Development (CPD) framework. They fall under the P1: Laws and Regulations category.

OrangeTee & Tie launched its e-learning course “Develop Insights in Money Laundering & Terrorism Financing Regulations in Real Estate” earlier in July this year. Besides covering concepts in combating money laundering and terrorism financing, the course elaborates on the duties of property agencies and agents in identifying and reporting suspicious property transactions. It also details the necessary due diligence checks that industry practitioners are required to perform.

Agents looking to have a better understanding of the PDPA and Personal Data Protection Commission (PDPC) rules and regulations pertaining to property transactions can sign up for the e-learning course titled “Acquire Deeper Understanding of PDPA Legislation and Guidelines in Real Estate”.

Launched in September 2019, the course covers how the PDPC’s advisory guidelines and Do Not Call (DNC) provisions are applied to scenarios faced by property agents, and the application of advisory guidelines for the collection of national registration and identification details.

Customising the learning experience for agents

Explaining the thinking behind offering these courses in e-learning format, Mr Simon Yio, Executive Director of OrangeTee & Tie, said that this approach enables the “customisation of the learning experience according to learners’ convenience, preferred timings, and individual learning speeds”. The desired outcome is for learners to achieve higher knowledge retention.

In addition, e-learning helps in promoting consistency in the communication of course content and delivery of knowledge to agents. Course administrators are also able to update the materials in an efficient and timely manner.

Mr Yio shared that findings from a company-wide Learning Needs Analysis (LNA) exercise conducted this year revealed that e-learning was one of the preferred learning modes amongst OrangeTee & Tie agents. This was primarily because of the flexibility, accessibility, and convenience it offers. Reviews of past course attendance figures and post-course evaluation further helped the agency to identify the courses with higher demand.

During the process of developing the course content, the agency’s management and course developers consulted several stakeholders. They included in-house compliance officers, leaders, and trainers to find out the latest updates, needs, and trends in the areas of development. Also, insights from the LNA exercise helped the agency identify the performance gaps which form the basis of its learning outcomes.

Elaborating on the learning approach, Mr Yio said, “Experiential and micro-learning are our two key focuses to promote the optimal learning experience. The content is properly planned with the aid of animation, videos, multimedia, and on-screen interactions to make the learning more interesting and engaging.” The modular approach also enables better retention of information.

“In addition, the use of our proprietary Agent App provides a user-friendly platform for our learners to complete the learning anytime, anywhere,” said Mr Yio.

Positive response from agents

Agents who completed the e-learning courses spoke positively about how these allowed them to customise their learning experiences and needs

Course participants have to complete an assessment (with unlimited attempts) at the end of the modules and are required to attain a passing rate of 80 per cent before they are awarded the e-certificates of attendance.

To date, more than 500 agents have signed up for these e-learning courses, and about 10 per cent are agents from other property agencies.

Property agents who have taken the online courses commented that a small disadvantage of e-learning is not having their questions answered immediately by a trainer. However, they have spoken positively about their experience.

“The best part of e-learning is that learners won’t miss any portion of the course. I can pause and restart the lesson anytime I want… It saves more time as I do not need to travel to attend classes too,” said William Lee, Associate District Director at OrangeTee & Tie, who has been in the industry for nine years. William completed the course on money laundering and terrorism financing regulations in real estate.

Another agent who completed this course is OrangeTee & Tie Associate Director Jeslyne Lim, who has been practising as an agent for 10 years. “It is indeed convenient that I can learn as and when I have time and at my own pace,” she said.

Jen Chia Wei, an Assistant Director at OrangeTee & Tie with 11 years’ experience in the industry, describes himself as a “visual person”. He completed the course on the PDPA legislation and guidelines, and shared that the manner in which the course content was delivered through visuals, animation, and videos has benefited him greatly. “I learnt better as I could read the details and take down notes at my own pace,” he added.

For more information

Visit the CPD microsite for more details on these e-learning courses, and watch our video to find out more about the new CPD framework.