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Respect property agents’ boundaries

Property agents frequently go out of their way to ensure that their clients receive the best service possible. However, that does not mean that we should take everything they do for granted. More often than not, it could be a case of acceding to clients’ requests out of goodwill.

In the same way that property agents look out for their clients’ best interests, consumers should also be aware of their own responsibilities and respect the limits of an agent’s service listed below.

Boundaries of service for property agents

In a rental transaction, a property agent’s responsibilities end after the property has been handed over to the tenant… …and if the agent renders any help during the tenancy period, it is out of goodwill, and should not be expected.
If you choose to handle your property transaction yourself (i.e. DIY, without engaging an agent), you should be familiar with the procedures and regulations involved…. …and should not expect the other party’s agent to help you with the paperwork or render advice.
Discuss and agree on the commission rate before the agent starts work …not during, not after.
Pay the agreed commission to the agent’s agency after the transaction is completed… …promptly, and without further negotiation. Be fair to your agent for the service rendered.
Sign the prescribed estate agency agreement to protect the interests of both parties… …instead of agreeing verbally, even if the agent is a relative or a friend.
If you have queries about matters such as property valuation or legalities, go to the subject matter experts for advice …and not insist that your agent advise on matters that are beyond their expertise.

Consumers are half of the equation to a harmonious relationship with their agents. Hence, make sure you are aware of where your agent’s limits lie, and be a fair and responsible client.

Remember – agents are not superheroes!