FAQs on CPD

Please click on the section link below to navigate to the relevant questions: 


I) CPD cycle

Q1. What is the CPD cycle for registered salespersons, existing KEOs/ practising directors/partners, and new entrants?

A1. Each CPD cycle spans one year, from 1 October in the current year to 30 September of the following year.

New Salespersons are exempted from CPD requirement for the first CPD cycle but will need to comply with the CPD requirement for the next and subsequent CPD cycles. For example, if John was first registered with CEA on 1 Dec 2015, he will be exempted from the 1 Oct 2015 to 30 Sep 2016 CPD cycle. He will be required to fulfil the CPD requirements from 1 Oct 2016 onwards.

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II) CPD Requirements

Q2. What are the CPD requirements that I need to fulfil to renew my license or registration?

A2. Under the Estate Agents (Estate Agency Work) Regulations 2010, every KEO, practising director/partner and salesperson will be required to undertake a minimum of 6 CPD credit hours in each CPD cycle, of which at least 3 CPD credit hours must be on core subjects.

From 1 October 2013, KEOs, practicing directors/ partners and salespersons are also required to attend at least one core CPD activity from each of the three categories: C1, C2 and C3 over 3 consecutive CPD cycles (i.e. over a 3-year period). 
C1: Professional Ethics, Estate Agents Act and Regulations
C2: Laws, Government Policies and Regulations related to estate agency work
C3: Practice-related knowledge and issues

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Q3. How would salespersons know what categories the core CPD activities fall under?

A3. The classification of C1, C2 or C3 have been included in the core CPD activity titles e.g. C3L3S0330 - C3:L3 - CAD-CEA Joint Outreach Session to Key Executive Officers on Anti-money Laundering and Countering the Financing of Terrorism

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Q4. How would salespersons know when is the deadline to attend at least one core CPD activity from each of the three categories: C1, C2 and C3 over 3 consecutive CPD cycles (i.e. over a 3-year period)

A4. For salespersons who first join the industry before 1 Oct 2013, they are required to attend to attend at least one core CPD activity from each of the three categories (C1, C2 and C3) before 30 Sep 2016. Salespersons who first join the industry in the following years may refer to the table below for reference:

Join Industry Date Deadline to attend at least one core CPD activity from each of the three categories (C1, C2 and C3),over 3 consecutive CPD cycles
1 Jan 2011 to 30 Sep 2013 30 Sep 2016
1 Oct 2013 to 30 Sep 2014 30 Sep 2017
1 Oct 2014 to 30 Sep 2015 30 Sep 2018
1 Oct 2015 to 30 Sep 2016 30 Sep 2019

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Q5. KEOs and salespersons are advised to spread out courses under the 3 categories over 3 CPD cycles and not leave to last CPD cycle or third year to complete the new requirement. Can you illustrate with some examples?

A5. KEOs and salespersons are advised to spread out the completion of courses under the 3 categories over 3 CPD cycles.  At the end of 2 cycles, they should have already completed at least 2 courses under 2 different categories; leaving the final category to complete in the third cycle. 

There is no order required, and it is not necessary to attend courses under C1 first followed by C2 then C3. Examples, not limited to the following, are as follows:

Example 1

CPD Cycle Core (C1 to C3) CPD courses attended (Based on current CPD requirement of 6 credits of which minimum 3 must be core)
1st CPD Cycle
(1 Oct 2013 to 30 Sep 2014)
1 course under C1
1 course under C3
2nd CPD Cycle
(1 Oct 2014 to 30 Sep 2015)
1 course under C1
1 course under C2
3rd CPD Cycle
(1 Oct 2015 to 30 Sep 2016)
1 course under C2
1 course under C3 

Example 2

CPD Cycle Core (C1 to C3) CPD courses attended (Based on current CPD requirement of 6 credits of which minimum 3 must be core)
1st CPD Cycle
(1 Oct 2013 to 30 Sep 2014)
2 courses under C1
2nd CPD Cycle
(1 Oct 2014 to 30 Sep 2015)
2 courses under C3
3rd CPD Cycle
(1 Oct 2015 to 30 Sep 2016)
2 courses under C2

Example 3

CPD Cycle Core (C1 to C3) CPD courses attended (Based on current CPD requirement of 6 credits of which minimum 3 must be core)
1st CPD Cycle
(1 Oct 2013 to 30 Sep 2014)
1 course under C2
1 course under C3
2nd CPD Cycle
(1 Oct 2014 to 30 Sep 2015)
2 courses under C2
3rd CPD Cycle
(1 Oct 2015 to 30 Sep 2016)
1 course under C1
1 course under C2

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Q6. I understand the CPD requirement is 6 CPD credit hours per CPD cycle. Having fulfilled 6 CPD credit hours by attending only core CPD activities, do I still need to take another 3 hours of non-core activities?

A6. If you have attended core CPD activities with at least 6 credit CPD hours, you need not attend the non-core CPD activities. Nevertheless, this should not deter you from attending courses to continuously upgrade your professional knowledge and skills. 

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Q7. How do I update my CPD attendance?

A7. For core CPD activities, the activity providers will update your attendance in the My CPD Portal. For non-core CPD activities, you can submit your attendance through the portal or submit a copy of the course certificate/email of attendance to your estate agent. Your Key Executive Officer (KEO) and his/her authorised users are able to update your attendance in the portal.

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Q8. How do I check my CPD fulfilment and the core CPD activities that are available? 

A8. You may check your CPD fulfilment via the My CPD Portal.

For the list of recognised core CPD activities, please visit the CPD Course Directory.

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Q9. Why are my CPD records not updated in the MY CPD Portal?

A9. For core and non-core CPD activities, please check with the activity provider and your estate agent respectively whether they have updated your attendance in the portal. If they have and the records are not reflected, you may email to feedback@cea.gov.sg with the following details for our verification. Alternatively, you may also submit scanned copies of your activity certificate/s to us.

a) CPD activity name/title (in full)
b) Activity provider
c) Date/s the activity was taken

We will verify the details provided and update your CPD records accordingly. The updating may take 1 to 2 weeks upon submission of complete information.

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III) Licensing/Registration-related 

Q10. What is the process if a salesperson leaves the industry but wishes to apply for registration after a certain period?

A10. For KEOs, Practising Directors/Partners and Salespersons who leave the industry (no longer registered with CEA through an estate agent), he or she will be required to fulfil the following requirement before applying for registration through a licensed estate agent:

KEOs/Practising Directors and Partners/Salespersons Who: CPD / Exam Requirements
Leave the industry for up to 2 years Required to fulfil same number of CPD hours as if the salesperson did not leave the industry, before applying for registration*
Leave the industry for more than 2 years Required to take RES course and pass the RES examination

* Former salespersons are required to fulfil the outstanding CPD credit hours in the latest CPD cycle, or up to 6 hours per cycle, before applying for registration. In addition, if a former salesperson applies for registration in the last 3 months of a CPD cycle, he will be required to fulfil the current year's CPD requirement before submitting the application.

Below is an illustration of the CPD requirement for a salesperson who left the industry for up to 2 years:

Example: Salesperson left the industry in Aug 2014 without fulfilling the CPD requirements in 2014 and is reapplying for registration in July 2016. He is required to fulfil 16 CPD credit hours, of which at least 8 credit hours must be on core subjects, before applying for registration. The courses attended must be from each of the three core categories of C1, C2 and C3 as well.

CPD Cycle CPD Requirements 
 Min. core CPD credit hours Non-core CPD credit hours
13-14
(1 Jan 2013 to 31 Dec 2014)
3 3
14-15
(1 Jan 2014 to 30 Sept 2015)
3 3
15-16
(1 Oct 2015 to 30 Sept 2016)
3 3
Total CPD credit hours salesperson must fulfil before applying for registration

Min. 9 core CPD credit hours

The courses attended must be from each of the three core categories of C1, C2, C3

9

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Q11. How can I update my CPD fulfilment before applying to return to industry?

A11. You can submit the copies of the CPD attendance certificates to the estate agent which you are joining for submission to CEA.

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Q12. For salespersons who switch estate agents, will their CPD records in CEA’s system be transferred to the new company?

A12. When there is change in estate agents, the salesperson's CPD record in CEA’s system will be transferred to the new company. 

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Q13. Salespersons must do minimum 6 CPD credit hours each year but if they did more hours in one year, can they carry the excess hours to the next year?

A13. Carrying forward of excess CPD hours to the following year is not allowed, because the objective of CPD is to ensure that practitioners are equipped with up-to-date professional knowledge. If we allow excess hours to be carried forward to the next year, this objective may not be achieved. The CPD requirement of 6 CPD credit hours a year is relatively low and is easily achievable. 

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IV) Calculation of CPD Credit Hours

Q14. How is the CPD credit hour computed? If I have attended a 3-day Real Estate Seminar, how many CPD hours can be awarded?

A14. For all core CPD activities, the activity provider must seek CEA's prior approval. Allocation of CPD credit hours will be based on the programme submitted. For non-core CPD activities, there is no need to get CEA's prior approval, but allocation of hours by the activity provider must follow the same guidelines as that of core CPD activities as follows:

  • One CPD credit hour will be awarded for each contact hour of formal learning.
  • There is a cap of 2 credit hours per day if the number of contact hours of the CPD course exceeds 2 hours. This is for typical workshop/seminars that are of shorter duration like half day or full day.
  • If the activity runs more than 1 day, it can be accorded with CPD credit hours of 2 x no. of days. Whether it is core and/or non-core credit hours will depend on the professional content in the CPD Application submitted by the activity provider. It can be all core, mixture, or all non-core. E.g. if a 3-day course covers different core CPD subjects, CEA will award 6 CPD hours.

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Q15. I attended a 3-day non-core workshop, how many CPD hours are awarded?

A15. A maximum of 2 CPD credit hours per day for a full day non-core activity would be awarded. For a 3-day non-core activity, 6 CPD hours can be awarded. Notwithstanding this, salespersons are still required to undertake at least 3 CPD hours on core subjects as part of CEA's requirement. 

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Q16. Since CEA awards 1 core CPD hour per activity for trainers of core activity, will the same treatment be accorded to trainers of non-core CPD activity?

A16. Yes, the CPD-hour guideline applies to trainers of non-core CPD activities as well.

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V) Core and Non-core Activities

Q17. Who can decide on what is a non-core activity?

A17. KEOs can assess and decide on the relevance of non-core activities undertaken by their salespersons and ensure that their non-core CPD hours comply with CEA's requirements as set out in the CPD Guidelines in CEA's website. 

Estate agents should maintain close supervision on non-core activities and shall be satisfied that the activities meet CEA's requirements if they wish to consider the non-core activities. There is no restriction to non-core CPD activities. It can be any of the publicly available courses/workshops or in-house training as long as the content is in line with the identified subjects, i.e. N1-N6 of the CPD Guidelines. 

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Q18. We have a company retreat/"boot camp" held local/overseas, can it be counted as CPD? I have a foreign visitor from my parent company overseas and he gave a talk on the property market trend overseas. Can this be counted as a CPD activity?

A18. Depending on the content, it can be considered as a CPD activity if it is classified as an activity with core or non-core subject. Prior approval from CEA must be sought for core CPD-subject activities. For non-core activities, KEOs can assess the relevance of the activities based on CEA's Guidelines. 

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Q19. If I am not sure if an activity can be counted as non-core, can I send the details to CEA to check?

A19. Salespersons should check with their KEOs who will assess the relevance of activities undertaken by their salespersons and ensure that their non-core CPD hours are in line with CEA's requirements.

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VI) Record Keeping

Q20. What records must I keep? What records must be kept for 3 years?

A20. CPD activity providers shall keep proper and accurate records of activity date/venue, course materials and a list of the activity trainers and their qualifications. These documents shall be submitted for CEA's verification when requested. KEOs are required to keep a proper internal system of record keeping for salespersons' CPD activities and hours. Salespersons must also keep a record of their Certificate of Attendance issued by Activity Providers; or Letter of Confirmation of Attendance given by Activity Providers. Activity Providers are required to keep records on salespersons' attendance, name of CPD activities attended and CPD hours for at least 3 years.

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