FAQs on CPD Course Providers

I) CPD Requirements

Q1. What is the CPD cycle for registered salespersons, existing KEOs/ practising directors/partners, and new entrants?

A1. Each CPD cycle spans one year, from 1 October in the current year to 30 September of the following year.

New salespersons are exempted from CPD requirement for the first CPD cycle but will need to comply with the CPD requirement for the next and subsequent CPD cycles. For example, if a salesperson was first registered with CEA on 1 Dec 2018, he will be exempted from the 1 Oct 2018 to 30 Sep 2019 CPD cycle. He will be required to fulfil the CPD requirements from 1 Oct 2019 onwards.

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Q2. What are the CPD requirements that I need to fulfil to renew my license or registration?

A2. As part of the requirements for the renewal of salesperson registration, every KEO, practising director/partner and salesperson shall participate in CPD courses, courses and programmes to earn a minimum of 6 hours of credits for each CPD cycle.

From now till 30 Sep 2019, KEOs, practicing directors/partners and salespersons are required to fulfil the 6 CPD credits hours (i.e. CPD1 requirement) under the existing CPD framework.  CPD2 requirements will be waived, i.e. it will not be necessary to attend courses in C1, C2 and C3 categories over 3 consecutive cycles. This means that KEOs, practicing directors/partners and salespersons will only have to meet the CPD1 requirement of 6 CPD credit hours, of which at least 3 CPD credit hours must be under the Core subjects.

From 1 Oct 2019 (i.e. 2019 CPD cycle) onwards, KEOs, practicing directors/partners and salespersons are required to fulfil a total of 6 credits in each cycle under the CPD framework – 4 credits under Professional Competencies and 2 credits under Generic Competencies.

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Q3. How would salespersons know what categories the core CPD courses fall under?

A3. The classification of C1, C2 or C3 have been included in the core CPD course titles e.g. C3L3S0330 - C3:L3 - CAD-CEA Joint Outreach Session to Key Executive Officers on Anti-money Laundering and Countering the Financing of Terrorism

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Q4. I understand the CPD requirement is to undertake a minimum of 6 CPD credit hours in each CPD cycle, of which at least 3 CPD credit hours must be on core subjects. If I have clocked 6 CPD credit hours by attending only core CPD courses, do I still need to take another 3 hours of non-core courses?

A4. From now till 30 Sep 2019, if you have attended core CPD courses with at least 6 credit CPD hours, you do not need to attend non-core CPD courses to meet the salesperson registration renewal exercise. Nevertheless, this should not deter you from attending courses to continuously upgrade your professional knowledge and skills. 

From 1 Oct 2019 (i.e. 2019 CPD cycle) onwards, KEOs, practicing directors/partners and salespersons are required to fulfil a total of 6 credits under the new CPD framework – 4 credits under Professional Competencies and 2 credits under Generic Competencies.

You will be required to attend CPD courses under Generic Competencies to fulfil the CPD requirement. Credits under Generic Competencies cannot be substituted by credits obtained under Professional Competencies. This is to ensure that salespersons also focus on developing their competencies in other essential areas not directly related to their professional knowledge, such as service, leadership and digital literacy.

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Q5. How do I update my attendance for CPD courses?

A5. For core CPD courses, the course providers will update your attendance in the My CPD Portal. For non-core CPD courses, you can submit your attendance through the portal or submit a copy of the course certificate/email of attendance to your estate agent. Your Key Executive Officer (KEO) and his/her authorised users are able to update your attendance in the portal.

The arrangement will remain the same under the new CPD framework which is effective from 1 Oct 2019. For CPD courses under Professional Competencies, the course providers will update your attendance in the My CPD Portal. For Generic Competencies, you can submit your attendance for courses supported by your KEOS through the portal or submit a copy of the course certificate/email of attendance to your estate agent. Your Key Executive Officer (KEO) and his/her authorised users will be able to update your attendance in the portal.

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Q6. How do I check my CPD fulfilment and the core CPD courses that are available? 

A6. You may check your CPD fulfilment via the My CPD Portal.

For the list of upcoming core  CPD courses, please visit the CPD Course Directory. You may also refer to the Course Directory for the latest upcoming CPD courses under Professional Competencies after the rollout of the new CPD framework from 1 Oct 2019 onwards.

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Q7. Why are my CPD records not updated in the My CPD Portal?

A7. For core and non-core CPD courses, please check with the course provider and your estate agent respectively whether they have updated your attendance in the portal. If they have and the records are not reflected, you may email to feedback@cea.gov.sg with the following details for our verification. Alternatively, you may also submit scanned copies of your activity certificate/s to us.

a) CPD course name/title (in full)
b) Course provider
c) Date/s the activity was taken

We will verify the details provided and update your CPD records accordingly. The updating may take 1 to 2 weeks upon submission of complete information.

The arrangement will remain the same under the new CPD framework which is effective from 1 Oct 2019.

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II) Calculation of CPD Credits

Q8. How is the CPD credit computed? 

A8. For all core CPD courses, the course provider must seek CEA's prior approval before conducting the courses. Allocation of CPD credit hours will be based on the programme submitted. For non-core CPD courses, there is no need to get CEA's prior approval, but allocation of hours by the course provider must follow the same guidelines as that of core CPD courses as follows:

  • One CPD credit hour will be awarded for each contact hour of formal learning.
  • There is a cap of 2 credit hours per day if the number of contact hours of the CPD course exceeds 2 hours.
  • If the course runs more than 1 day, it can be accorded with CPD credit of 2 x no. of days. course

CEA is currently updating the CPD guidelines for the new CPD framework. A new set of CPD guidelines will be introduced for use from 1 Oct 2019.

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Q9. I attended a 3-day non-core workshop, how many CPD hours are awarded?

A9. A maximum of 2 CPD credit hours per day for a full day non-core course would be awarded. For a 3-day non-core course, 6 CPD hours can be awarded. Notwithstanding this, salespersons are still required to undertake at least 3 CPD hours on core subjects as part of CEA's requirement. 

CEA is currently updating the CPD guidelines for the new CPD framework. A new set of CPD guidelines will be introduced for use from 1 Oct 2019.

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Q10. Since CEA awards 1 core CPD hour per course for trainers of core course, will the same treatment be accorded to trainers of non-core CPD course?

A10. If the non-core CPD courses comply and are in line with CEA’s requirements set out in the guidelines. KEOs can assess the number of CPD credit hours, following the same guidelines as prescribed in CEA’s CPD Guidelines. 

CEA is currently updating the CPD guidelines for the new CPD framework. A new set of CPD guidelines will be introduced for use from 1 Oct 2019.

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III) Type of CPD Activities

Q11. Who can decide on what is a non-core course?

A11. KEOs can assess and decide on the relevance of non-core courses undertaken by their salespersons and ensure that their non-core CPD hours comply with CEA's requirements as set out in the CPD Guidelines in CEA's website. 

Estate agents should maintain close supervision on non-core courses and shall be satisfied that the courses meet CEA's requirements if they wish to consider the non-core courses. There is no restriction to non-core CPD courses. It can be any of the publicly available courses/workshops or in-house training as long as the content is in line with the identified subjects, i.e. N1-N6 of the CPD Guidelines. 

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Q12. We have a company retreat/"boot camp" held local/overseas, can it be counted as CPD? I have a foreign visitor from my parent company overseas and he gave a talk on the property market trend overseas. Can this be counted as a CPD course? 

A12. Depending on the content, it can be considered as a CPD course if it is classified as an course with core or non-core subject. Prior approval from CEA must be sought for core CPD-subject courses. For non-core courses, KEOs can assess the relevance of the courses based on CEA's Guidelines. 

From 1 Oct 2019, the arrangement will remain the same for CPD courses under the new CPD framework. Prior approval from CEA must be obtained for CPD courses under Professional Competencies. For CPD courses under Generic Competencies, KEOs can assess the relevance of the courses based on CEA's Guidelines. Depending on the content, it may be considered as a CPD course if it is in line with CEA’s requirements set out in the Generic Skills and Competencies.

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Q13. If I am not sure if a course can be counted as non-core, can I send the details to CEA to check?

A13. Salespersons should check with their KEOs who will assess the relevance of courses undertaken by their salespersons and ensure that their non-core CPD hours are in line with CEA's requirements.

From 1 Oct 2019, the arrangement will remain the same for the verification of credits obtained under Generic Competencies.

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Q14. Can salespersons enrol in the same Continuing Professional Development (CPD) activity for different CPD cycles?

A14. We encourage salespersons to attend a balanced mix of training courses on different subject matters for diversified learning. Unless there are significant policy changes during the same CPD cycle, repeated attendance records of salespersons who attend core CPD courses under the same topic by the same trainer/provider more than once within the same CPD cycle will not be counted towards the CPD requirements.

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Q15. I’m a CPD course provider. What records must I keep?

A15. CPD course providers must keep proper and accurate records of CPD course dates and venues, course materials and a list of the course trainers and their qualifications. These documents shall be submitted for CEA's verification when requested. KEOs are required to keep a proper internal system of record keeping for salespersons' CPD courses and hours. Salespersons must also keep a record of their Certificate of Attendance issued by Course Providers; or Letter of Confirmation of Attendance given by Course Providers. Course Providers are required to keep records on salespersons' attendance, name of CPD courses attended and CPD credits for at least 3 years. They must submit these documents for CEA’s verification upon request.

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IV) Licensing / Registration-related

Q16. How do I check my CPD fulfilment?

A16. Salespersons can check their CPD fulfilment status via CEA’s My CPD Portal.

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Q17. How do I update my CPD fulfilment before applying to rejoin the industry? 

A17. Salespersons can submit copies of their CPD attendance certificates to the estate agents that they are joining. The estate agent will submit the certificates to CEA.

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Q18. Why are my CPD records not shown on the CPD Fulfilment Check?

A18. Salespersons should check if the course providers and their estate agents have updated their Continuing Professional Development (CPD) records in CEA’s My CPD Portal. If they have and the records are not reflected, estate agents may email feedback@cea.gov.sg with the following details for CEA’s verification.

Alternatively, you may also submit scanned copies of your course certificate/s to CEA. 

  1. CPD course name/course title (in full)
  2. CPD course provider
  3. Date/s the course was taken

CEA will verify the details provided and update your CPD records accordingly. The updating may take one to two weeks upon submission of complete information.

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Q19. Salespersons must do minimum 6 CPD credit hours each year but if they did more hours in one year, can they carry the excess hours to the next CPD cycle?

A19. Salespersons are not allowed to carry forward excess CPD hours to the following year. The objective of CPD is to ensure that salespersons equip themselves with professional knowledge that is current and relevant.

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V) New CPD Framework

Q20. How will the new CPD framework expect to benefit salespersons?

A20. We envision that the salespersons of the future to be an individual who is professional and who possesses the qualities of a trusted adviser. The new CPD framework aims to further support salespersons in deepening their knowledge and broadening their competencies. To ensure that salespersons remain competitive and relevant in the changing environment, one of the review outcomes is to equip salespersons with skills to handle digitalised processes. The review will also include the development of a more structured approach to guide salespersons towards achieving deeper technical knowledge and skillsets to perform duties in different segments of the property market.

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Q21. Previously, if I had attended Core CPD courses and fulfilled at least six credit hours, I would not need to attend other non-core CPD courses. Why is CEA requiring me to attend Generic competencies’ courses now to fulfil my CPD requirements?

A21. We envision that the salesperson of the future to be an individual who is professional and who possesses the qualities of a trusted adviser. We also recognise the importance of Generic Competencies in the workplace of the future. The new CPD framework places aims to allow salespersons to also focus on developing their competencies in other areas besides professional knowledge. Some examples include service delivery and digital literacy.

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Q22. We note that 2 credits have to be from courses related to Generic competencies, and these credits will be granted by KEOs. Can some of our in-house courses fall under this category, and must they be aligned with Singapore Skills Framework’s list of Generic Skills and Competencies?

A22. CEA recognises that Estate Agents do provide in-houses training for their salespersons. Under the new CPD framework, in-house courses that are in line with Singapore Skills Framework’s list of Generic Skills and Competencies can be recognised by the KEO for the accord of CPD credits.

KEOs have the responsibility to ensure that their salespersons comply with the regulatory requirements of the CPD scheme and KEOs need to assess the relevance of courses undertaken by their salespersons and make sure the courses undertaken are in line with CEA’s requirements set out.

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Q23. What are the CPD requirements that I need to fulfil to renew my license or registration for the 2019 CPD cycle? 

A23. To meet the CPD requirement for 2019 CPD cycle, every KEO, practising director/partner and salesperson will be required to undertake a minimum of 6 CPD credit hours in each CPD cycle, of which at least 3 CPD credit hours must be on core subjects. 

From 1 Oct 2019 (i.e. 2019 CPD cycle) onwards, KEOs, practicing directors/partners and salespersons are required to fulfil 4 credits under Professional Competencies and 2 credits under Generic Competencies under the new CPD framework for the subsequent CPD cycles.

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Q24. What would happen to the ongoing core CPD courses? Does this mean that Core CPD Providers are not allowed to conduct core CPD courses after the rollout of the new CPD framework on 1 Oct 2019?

A24. Current core CPD Providers can still continue to conduct the approved core CPD courses even after the rollout of the new CPD framework, until the expiry of the course validity, as is the current practice. From 1 Oct 2019, CEA will continue to recognise approved core CPD courses that have not expired. These courses will be reclassified to align them to the new CPD framework..

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Q25. I have already attended 3 Core CPD courses, totalling 6 CPD core hours this year. Do I still need to attend a non-core CPD course to meet the requirements under the New CPD framework?

A25.  As you have already fulfilled 6 CPD credit hours, and met the requirement of at least 3 CPD core hours on core subjects, you have met the CPD requirements for this year’s cycle.

The new CPD requirements of fulfilling 4 CPD credits from Professional Competencies and 2 CPD credits from the Generic Competencies will only take effect from the 2019/2020 CPD cycle, i.e. from 1 Oct 2019 onwards. 

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Q26. What are the CPD requirements for a salesperson whose registration has lapsed but wishes to apply for registration after a certain period?

A26. For KEOs, practising directors/partners and salespersons whose registrations have lapsed (i.e. no longer registered with CEA through an estate agent), he or she must fulfil the following requirements before applying for registration through a licensed estate agent:

KEOs/practising directors/partners and salespersons whose:

CPD / Examination requirements

Registration lapsed for up to 2 years

Required to fulfil same number of CPD hours as if the salesperson did not leave the industry, before applying for registration*

Registration lapsed for more than 2 years

Required to take the Real Estate Salesperson (RES) course and pass the RES examination

* Former salespersons are required to fulfil the outstanding CPD credit hours in the latest CPD cycle, or up to 6 hours per cycle, before applying for registration. In addition, if a former salesperson applies for registration in the last 3 months of a CPD cycle, he will be required to fulfil the current year's CPD requirement before submitting the application.

The following examples illustrate the CPD requirements a salesperson has to fulfil if he/she reapplies to be registered within 2 years from the date his/her registration has lapsed.  

Example 1 (before roll out of new CPD framework on 1 Oct 2019)

Here is an illustration of the CPD requirement for a salesperson:

  • whose registration lapsed in Aug 2017;
  • who has not fulfilled the requirements for the 2017 CPD cycle; and
  • is applying for registration in Jul 2019
 

CPD cycle

CPD1 requirements before applying for registration

CPD2 Requirements

Requirement on no. of hours

Requirement on core subjects

2017

(1 Oct 2016 to 30 Sep 2017)

At least 6 CPD credit hours#

At least 3 CPD credit hours on core subjects

Not required.

2018

(1 Oct 2017 to 30 Sep 2018)

At least 6 CPD credit hours#

At least 3 CPD credit hours on core subjects

2019

(1 Oct 2018 to 30 Sep 2019)

At least 6 CPD credit hours#

At least 3 CPD credit hours on core subjects

# Out of these six CPD credit hours, three credit hours must be for the Core subjects, i.e. either from the C1, C2, or C3 categories. These is no need to attend at least one core CPD course from each of the three categories: C1, C2, and C3 over three consecutive CPD cycles (i.e. over a three-year period). This requirement will be waived for the 2018/2019 CPD cycle from 26 March 2019. 

(Note: If a former salesperson applies for registration in the last 3 months of a CPD cycle, he will be required to fulfil the current year's CPD requirement before submitting the application.)

Example 2 (after roll out of new CPD framework on 1 Oct 2019):

Here is an illustration of the CPD requirement for a salesperson:

  • whose registration lapsed in Nov 2017;
  • has not fulfilled the requirements for the 2018 CPD cycle; and
  • is applying for registration in Oct 2019.
   

CPD cycle

CPD requirements to meet before applying for registration

2017

(1 Oct 2016 to 30 Sep 2017)

Completed

2018

(1 Oct 2017 to 30 Sep 2018)

Fulfil 12 CPD credits, of which 8 credits must be from Professional Competencies and 4 credits from Generic Competencies, before applying for registration.

(CPD credit hours earned before 1 October 2019, will be converted to CPD credits under the new CPD Framework)

2019

(1 Oct 2018 to 30 Sep 2019)

(Note: If a former salesperson applies for registration in the last 3 months of a CPD cycle, he will be required to fulfil the current year's CPD requirement before submitting the application.)

Example 3 (after roll out of new CPD framework on 1 Oct 2019):

Here is an illustration of the CPD requirement for a salesperson

  • whose registration lapsed in Aug 2018;
  • who fulfilled the requirements for the 2018 CPD cycle; and
  • is applying for registration in Feb 2020.
  

CPD cycle

CPD requirements to meet before applying for registration

2018

(1 Oct 2017 to 30 Sep 2018)

Completed

2019

(1 Oct 2018 to 30 Sep 2019)

Fulfil 6 CPD credits, of which 4 credits must be from Professional Competencies and 2 credits from Generic Competencies, before applying for registration.

(CPD credit hours earned before 1 October 2019, will be converted to CPD credits under the new CPD Framework)

(Note: If a former salesperson applies for registration in the last 3 months of a CPD cycle, he will be required to fulfil the current year's CPD requirement before submitting the application.)

Example 4 (after roll out of new CPD framework on 1 Oct 2019):

Here is an illustration of the CPD requirement for a salesperson

  • whose registration lapsed in Aug 2018;
  • who fulfilled requirements for the 2018 CPD cycle; and
  • is reapplying for registration in Jul 2020
 

CPD cycle

CPD requirements to meet before applying for registration

2018

(1 Oct 2017 to 30 Sep 2018)

Completed

2019

(1 Oct 2018 to 30 Sep 2019)

Fulfil 12 CPD credits, of which 8 credits must be on Professional Competencies and 4 credits from Generic Competencies, before applying for registration.

(CPD credit hours earned before 1 October 2019, will be converted to CPD credits under the new CPD Framework)

2020

(1 Oct 2019 to 30 Sep 2020)

(Note: If a former salesperson applies for registration in the last 3 months of a CPD cycle, he will be required to fulfil the current year's CPD requirement before submitting the application.)

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Q27. If I have partially completed my CPD requirements before 1 Oct 2019 and intend to return in Nov 2019, would the core CPD credit hours I clocked before 1 Oct 2019 be counted?

A27. For CPD credit hours earned before 1 October 2019, it will be converted to CPD credits under the new CPD Framework.

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VII) Others

Q28. Can I ask participants to pay fees for the CPD course?

A28. Course providers/estate agents can decide on the fee to be imposed on the participants.

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Q29. How long will CEA take to assess and grant approval for application of core CPD courses?

A29. CEA requires 6 to 8 weeks to process and evaluate an application for core CPD courses. CEA may ask for more information and/or a briefing when processing the application.

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Q30. How do I enrol for core and non-core CPD activities?

A30. You can refer to the CPD Course Directory from time to time for the latest list of approved core CPD courses. For non-core CPD courses, they can be any of the publicly available courses/workshops or in-house training as long as the content is in line with the identified subjects (N1-N6 of CPD Guidelines). KEOs/practising directors/salespersons can source for such courses/workshops on their own. For more details/registration for core CPD activities that are posted on the CPD Course Directory, you can contact the course provider directly.

CEA is currently updating the CPD guidelines for the new CPD framework. A new set of CPD guidelines will be introduced for use from 1 Oct 2019.

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