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Find out our operating hours and how you can contact us regarding your query.
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Contact us
We encourage you to use our e-Services to contact us as visits to the CEA office are strictly by appointment. If you have any general enquiries, you may use our Ask CEA chatbot to get immediate answers.
Topic | Contact Information |
| You can submit your questions via our feedback form, so that we can direct them to the department that can best address them. |
Complaints on unsatisfactory services of a property agency or agent | To conduct a fair and thorough investigation, we seek your understanding that we can only accept written complaints with supporting details. You can submit your feedback via our complaint form. |
Feedback on CEA and our officers’ service standards | If your feedback is on service-related matters from your experience with CEA and our officers, you can contact our Quality Service Manager. If your query or issue is on other matters, do reach us through the other channels listed above for a quicker response. |
CEA office
Please note that visits to the CEA office are strictly by appointment.
480 Lorong 6 Toa Payoh
#13-01 HDB Hub East Wing
Singapore 310480
CEA Customer Service hotline
Tel: 1800-643-2555
Tel: +65-6643-2555 (for overseas calls)
Kindly note that airtime charges apply for mobile calls to 1800 service lines and calls are free of charge only if made from regular land lines. Please check with your telecommunications provider for more details.
Operating Hours:
Mondays to Fridays: 8:30 am to 5:00 pm
Eves of New Year, Chinese New Year & Christmas: 8:30am to 12:30pm
Saturdays, Sundays, and Public Holidays: Closed